We keep your concerns as our primary focus
HLC Electronics after-sales service warranty description:
Please read the user manual that comes with the product carefully before using it.
1. If any product quality problems occur due to faulty manufacturing, materials, design, or other reasons, the motherboard will be guaranteed for one year free of charge, while the battery and charger will be guaranteed for six months, starting from the date of purchase.
2. We do not provide free after-sales service for failures caused by the user’s personal reasons, which include the following:
1). Failures caused by unauthorized disassembly or modification of the watch.
2). Failures caused by accidental drops.
3). Any damage caused by human beings or by the fault or misuse, such as water damage, cracks due to external force, or scratches on peripheral parts.
3. If you need to request free after-sales service, please make sure to provide a warranty card that includes the date of purchase and the stamp of the place of purchase.
4. If you need to have your product repaired, please bring it to either the company or one of its authorized distribution points. You can also send back to us by express or other logistics, after we repair it, we can send them back to you or send to you together in your next order.
5. The actual products shall prevail in all cases.
In order to make users feel more comfortable using our products and get answers in time when they encounter common problems, our team has deliberately wrote out the problems that some customers often encounter in the Domande frequenti section of the official website. If you have any additional questions or encounter problems with the product, please feel free to contact our after-sales team via email at:[email protected].
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